Philosophy

TM-Solutions values
Get it right from Day One Your account representative and systems engineer work with
you to understand your business strategies before we begin to configure any systems.  We work with a single-minded,
customer philosophy:  we want to provide you with the right systems, solutions and architecture from the beginning to
mitigate the reactive interruptions that create business distractions.

Staff it with people who focus on a specialty
When your staff and partners wears too many hats trying to manage your IT infrastructure, there can be
too many missteps and performance issues. We have hand-picked, certified technical experts for separate
components of your infrastructure so nothing gets overlooked.

Live access to real people
It is frustrating to wait in support queues and repeat your issues.  With The TM Solutions Managed
Hosting solutions, you have direct access to your dedicated support technican. In fact, don’t be surprised
if we reach out to you with a proactive strategy before your environment experiences any problems.

Backed by industry leading SLA
Tm Solutions Managed Hosting SLA provides you with the confidence that your environment will always be available. 
Backed by service-credit guarantees as high as your entire monthly charges, TM Solutions assures up to 100% network and
datacenter power uptime, guaranteed 24x7 support.